Terms of Use

GENERAL

Welcome to our website at www.brolley.co.uk (the 'website'). The website is provided by Coldstream-Drake Services Limited, a company registered under number 7053396 in England and Wales and whose registered office is at Riverside House, River Lawn Road, Tonbridge, Kent TN9 1EP ('Brolley', 'us', 'we' or 'our' for short) 'you' and 'your' means you as the user of our website.

ACCEPTANCE OF AGREEMENT

These terms and conditions (‘Terms and Conditions') govern your use of the website and the sale and supply of all products, services and information via the website. By accessing the website, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, You should not use the website. You should read all the Terms and Conditions prior to using the website. You should also save and/or print out a copy of these Terms and Conditions for future reference.

These Terms and Conditions, together with the Privacy Policy, Security Statement, Copyright Notice and Accessibility Statement shall be collectively referred to as the 'Agreement'. This Agreement constitutes the entire agreement between you and us. If you are uncertain about any of its terms, contact us or write to us at the address shown in our contact us page.

CHANGES TO THIS AGREEMENT

We may from time to time make changes to the terms of this Agreement. Any changes will be posted on our website and notified to you by means of a notice and links to the revised terms of the Agreement on our homepage. Please review these Terms and Conditions regularly to ensure you are aware of any changes made by us. If you place orders for products or services after changes are notified to you in this way, you agree to such changes. If you do not agree to such changes, you should not use this website or place any further orders.

ACCESSING OUR WEBSITE

Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. Access to our website is dependent upon availability of the Worldwide Web and we accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control. We have the right to disable your access to our website at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our website are not intended to as advice and should not be relied upon. To the fullest extent permissible by law, we disclaim all liability and responsibility arising from any reliance placed on such information and all terms, representations, conditions or warranties that might otherwise be implied in this Agreement are hereby excluded.

LINKING TO OUR WEB SITE

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must link to our website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, the copyright notice, or other information published on the website. Our website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

LIMITED LICENCE

Subject to the terms of this Agreement, we grant you a non-exclusive, non-transferable, revocable, limited right to access, view, and print out one copy of this website and all data, information, software graphics, images, text, posts and other content on the website, ('Materials') on a single device strictly in accordance with this Agreement.

You may only view, print out and use the website and the Materials for your own personal, non-commercial use. We expressly reserve all intellectual property rights in and to the website and the Materials and your use of the website and Materials is subject to the following restrictions. You must not (a) remove any copyright or other proprietary notices contained in the Materials; (b) modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; (c) transfer the Materials to any other person; (d) use any Materials from the website in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties; or (e) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this website and/or the Materials in any way; without our prior written consent.

TRADE MARKS

We expressly reserve all rights in and to www.brolley.co.uk, the trade mark, 'Brolley' and all other related service marks, trading names or other trademarks relating to our products and services. Other trademarks, products and company names mentioned on the website may be trademarks of their respective owners or licensors and the rights in such marks are expressly reserved to the respective owners or licensors.

THIRD PARTY SITES AND CONTENT

The website and/or the Materials may contain links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such web sites. Links do not imply that we or this website is affiliated or associated with such sites. Third party content may appear on the website or may be accessible via links from the website. We are not responsible for and assume no liability for such content.

PURCHASE OF PRODUCTS

All orders are subject to acceptance by us. Brolley.co.uk will use its reasonable endeavours to keep copies of all contracts for orders placed for products by you, but cannot guarantee that it will keep a copy of every agreement for an unlimited time due to the number of orders for products that it receives. You should print out a copy of these Terms and Conditions and the confirmation email in relation to all purchases and keep them in a safe place as a record of each transaction.
Contracts with Brolley.co.uk are concluded in English.

PRICES AND PAYMENT

The prices for any products or services ordered will be as quoted on our website from time to time, except in the case of obvious errors. All prices are inclusive of VAT and the cost of delivery (see Delivery).

You may pay for your order by standing order or by credit or debit card (depending on the acceptable method of payment depending on the product or service in question you wish to purchase). Credit card and debit payments can be made either on-line (via our SSL secure payment system), or by phone using one of the following credit cards: VISA, MasterCard or Switch/Maestro. We will charge your credit card or debit your bank account before we authorise release of the repair service or product in question. All credit card payments are subject to validation checks and authorisation by the card issuer.

You promise that if you are purchasing something from us or our partners that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

DELIVERY AND AVAILABILITY

We anticipate all products ordered via our website will be delivered to the address specified by you within our standard delivery time of up to 21 days from the date when payment for the products is received by us in cleared funds. If you wish to arrange a different delivery period, you can contact us and we will try to accommodate your request, but we cannot guarantee that we will be able to meet your required timescale.

All products are subject to availability. Where any product turns out to be temporarily unavailable, we may offer a replacement product to you. You have the right to accept or refuse this replacement product. If you choose to refuse it you will be able, at your option, to either order another product from our website or cancel your order and claim a refund.

OWNERSHIP AND RISK

We retain ownership of all products ordered until they have been delivered to you. Ownership of and risk in all products shall pass to you upon delivery.

REFUND AND RETURN POLICY

You may cancel your order at any time and for any reason within 7 working days of delivery of the products ordered. ('working' days do not include Saturdays, Sundays and public holidays). Orders for certain products may not be cancelled - these include: products that have been clearly personalised or those that have had their packaging removed or used;

If you wish to cancel your order you must notify us in writing and you must return the product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation that were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation. You may request a refund by contacting us by email or in writing.

NOTICES

Where these Terms and Conditions require you to notify us in writing, notices should be sent to us by post to our address by e-mail or post. If we need to notify you of anything, we will do so by e-mail or post to the e-mail or postal address you provide during the order process. Notices will be deemed received 24 hours after the e-mail is sent or three days after the date of posting.

SERVICE AVAILABILITY

Our carriers will only deliver products ordered from this website to the United Kingdom.

CANCELLATION OR DAMAGE

If you receive a product which is faulty or damaged please notify us immediately by one of the methods specified in the ‘contact us’ section below and return the relevant product to us together with a brief explanation of the fault or damage. Upon receipt of the product, we will examine it and conduct a test to see if it is faulty or damaged. We may, as we think appropriate, credit you with an appropriate sum in respect of the product. In any event, we shall (subject to availability) send you a replacement product or suitable alternative.

EXCLUSIONS AND DISCLAIMERS

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this website, the Materials and/or all products or services supplied by us in connection with this website.

We shall not be liable under this Agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

The Materials on this website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the website and to make any changes to the features, functionality or content of the website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the website.

We do not represent or warrant that the website will be error-free, free of viruses or owner harmful components, or that defects will be corrected.

OUR LIABILITY

Nothing in this Agreement shall exclude our liability for: (a) death or personal injury arising through negligence; (b) fraudulent misrepresentation; and/or (c) anything else that cannot be excluded or limited by us under English law.

Our aggregate liability in connection with any claim arising out of or relating to the website, the Materials and the products and/or services provided in connection with the website shall be limited to the amount paid by you in relation to the subject matter of the claim.

You shall compensate and hold us and our partners, affiliated companies, agents, officers, directors, employees harmless against all liabilities, losses, claims and expenses, including reasonable legal fees, incurred by the same in connection and/or arising out of you breach of the terms of this Agreement.

LEGAL COMPLIANCE AND APPLICABLE LAW

You shall comply with all applicable laws and regulations in England and Wales in connection with your use of the website and the Materials that appear on it. The laws of England and Wales shall apply to this Agreement and this Agreement shall be interpreted under English law. Any dispute arising from this Agreement shall be subject to the non-exclusive jurisdiction of the English courts.

Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.

CONTACT US

If you have any concerns or queries about material that appears on our website please email us.
Nothing in this Agreement shall affect your statutory rights. Thank you for visiting our website.

TERMS AND CONDITIONS

Bricklaying

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Brolley shall not be under any obligation to provide an estimate to the Customer and shall only be bound by estimates given in writing to the Customer and signed by a duly authorised representative of Brolley.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley and our Suppliers accept no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with a £15 cancellation fee and any related expenses.

Work will not carry a guarantee where the operative has notified the customer either verbally or in writing of any other related work, which requires attention and may impact on the work undertaken by Brolley.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and Brolley shall be entitled to a reasonable extension of the time for performing such obligations.

Brolley shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.

Building

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Further Terms and Conditions are detailed in our Brolley Client Contract, to be signed before work begins

Car Valet

Our valeters require access to a water and electricity supply. If this is not available, Brolley must be informed prior to the scheduled service delivery time so we may make alternative arrangements. If access to a water and electricity supply is not available, and Brolley have not been informed, we retain the right to withhold service. In this instance, we will issue a refund minus a £15 cancellation charge.

If you have booked a valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. Items that may resemble rubbish could be considered disposable and therefore, removed. We will not be held responsible in such a situation.

This service is weather dependent and subject to change following unforeseen weather conditions.

Brolley consider a ‘small car’ to be a city car, hatchback, in the style of a Ford KA, Volkswagen Polo or Golf, Peugeot 107, Vauxhall Corsa, 3 door convertible,

Brolley consider a ‘large car’ to be an executive style car, an estate, Ford Mondeo, Bentley GT Continental

Our determination of the size category of your vehicle with regards to the price list will be final and binding.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

Whilst every effort is made to ensure that valeting services are carried out to the highest standard (according to the condition of a vehicle), the Client is advised to check the vehicle/s on completion of the valet. If there is any cause for dissatisfaction, the Client should point out the discrepancy to the valeter or Brolley who will endeavour to correct it at that time and to the best of their ability. No responsibility can be accepted by Brolley for omissions or discrepancies detected after the valeter has left the Client premises. Should the valet be carried out with the 'Client not present' and the Client has cause for complaint, the Client is asked to contact Brolley within 24 hours of valet. Should the Client fail to adhere to this time scale the Brolley may decline to rectify any omissions or discrepancies.

We will not be held responsible for any damage to your vehicle arising from ill fitting trim, loose or faulty parts, door mirrors held on with chewing gum etc. Please ensure you make us aware of any potential problems before we start the valet.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Carpentry & Joinery

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

Carpet Cleaning

Brolley does not guarantee the removal of all stains and marks or guarantee to make soiled areas completely cleaned.

Brolley does not accept liability for shrinkage or colour loss/migration arising out of, or as a result of the cleaning process or the use of industry approved cleaning agents, or resulting directly or indirectly from information given or not given to it by the customer, unless resulting from a lack of due care, understanding and skill level.

While cleaning at the customer's premises, Brolley agrees to move furniture as requested by the owner or responsible site attendee providing adequate provision has been made for health and safety material handling constraints and it shall have absolute discretion to decide whether such provision has been made. Brolley will not accept liability for any damage to any goods not removed by the customer unless damage occurred as a result of negligence or lack of due care and attention.

Brolley will not in the course of the business, move any electrical items from respective power sources including televisions, computers, hi-fi units or any large items of furniture containing glass and crockery items.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Courier

We use AA Route Planner to calculate the mileage between destinations.

Parking remains the responsibility of the customer and must be arranged by the customer. If no other arrangements are made and our vehicle is to receive any infringements while on the job the customer is liable to pay for this. Payment must be received in full on completion of the job.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

We accept no responsibility for goods broken or damaged due to poor packing.

We accept no responsibility if goods (such as sofas or wardrobes) cannot be removed or put into the delivery address. We strongly advise that customers measure large furniture and check that they will fit into the delivery property, if appropriate.

An additional £8 will be charged if travelling through the London congestion zone.

Our removal vans are Ford Transit 280 Medium Wheel Base, Medium Roof.

If you are not present during at the specified time, and as a result Brolley are unable to collect the specified item to courier, we will issue a refund minus a £15 cancellation charge.

Dog Walking

For Brolley to carry out this service, all dogs must be registered with a local vet.

This service is weather dependent and subject to change following unforeseen weather conditions.

If you have chosen to set this up as a recurring service, payment will be taken via monthly standing order.

The service will not commence until a standing order form which you will receive via post or email has been filled in and returned to Brolley.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

Dogs must be up to date with all worm and flea treatment. Brolley reserves the right to ask for certificates of vaccination for all dogs. We also ask that your dogs are in general good health.

Should any veterinary treatment be necessary, no matter how they incurred, you will be held responsible for any veterinary bills.

Uncastrated dogs (unless under 9 months old) or bitches in season may not be accepted for dog walking.

Brolley must be informed of bitches in season.

Brolley must be informed of any behavioural problems, traits or vices your dog may have before the service begins.

All dogs will remain on lead at all times unless written permission has been received which states otherwise.

We are happy to take ‘dog toys’ on the walk but Brolley accepts no responsibility for the damage or loss of these items.

We will not handle any dangerous dogs.

We encourage customers to subscribe to our Brolley Keyholding Service so that we may gain access to the property during the specified cleaning times in your absence. If you are not present at the agreed dog walking time, and as a result Brolley are unable to collect the dogs and deliver the service, a refund may not be given.

Domestic Cleaning

If you have chosen to set this up as a recurring service, payment will be taken via monthly standing order.

The service will not commence until a standing order form which you will receive via post or email has been filled in and returned to Brolley.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

We encourage customers to subscribe to our Brolley Keyholding Service so that our cleaners can gain access to the property during the specified cleaning times. Any customer not providing adequate access to the property will only have the accessible areas cleaned. A refund will not be given for areas which are unable to be cleaned as a result of Brolley being unable to gain access.

Further information is held within the Brolley Domestic Cleaning Client Agreement Document, available on request.

Electrics

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Current regulations state that no company may carry out works on installations of inferior quality that do not meet the required standards, and may be deemed hazardous. In these cases, the former installations will need to be brought up to standard prior to any works taking place.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Please refer to the Brolley Client Contract for further information.

Emergency Repair Service

We have no authority to incur liability on behalf or to act as agent for Dyno Rod Ltd or Dyno-Rod Developments Limited or any of their licenses or franchisees.

These Terms and Conditions shall prevail over all others including your own and together with any quotation, Guarantee Certificate or tender given to you by us shall constitute the entire agreement between us and supersede and cancel any previous agreement or understanding. You acknowledge that in entering the agreement between us you have not relied on any representation or understanding (whether oral or in writing or otherwise) which is not included or referred to in this document.

When we have completed the work we shall invite you to inspect it and to sign the invoice and your signature will constitute acceptance of the work we have done and of any goods and/or materials supplied by Dyno-Rod.

In addition to your other legal rights we will usually either:

Guarantee our workmanship against defects for a period of 28 days and guarantee any goods and materials and workmanship for a period of 12 months unless one of the circumstances set out in clause 5 applies, in which no guarantee will be given; or
Guarantee our workmanship and any goods and materials by us for an extended period as provided and subject to the terms of a separate certificate of guarantee which will be sent to you under separate cover. In order to make a claim you will need to produce a copy of the relevant Guarantee Certificate. If you are not given a separate certificate of guarantee then our 28 day guarantee shall apply unless one of the circumstances set out in clause 5 applies, in which case no guarantee will be given.

No guarantee will apply to our workmanship or goods and materials supplied to us where;

After inspecting the site or the equipment on which you have asked us to work and after considering the work you have asked us to do we consider that we are unable to offer our guarantee in which case we shall inform you of our decision and indicate overleaf that no guarantee applies.
Faults are caused wholly or in part by your (or any other persons) misuse or neglect of those goods and/or materials or as a result of fair wear and tear or by any other reason beyond our control.
Where any goods and/or materials are installed or services are provided outside the United Kingdom, Northern Ireland and Eire.
There is a change of use of the relevant system(s) or equipment after we have installed goods and/or materials.
Where you fail properly to maintain and repair goods and/or materials or the system or equipment in or on which they are installed.
In the event that any repair and/or maintenance is undertaken at any time during the period of guarantee by a person other than a contractor appointed by Dyno-Rod plc.

Other than expressly provided for in these Terms and Conditions and where relevant the Guarantee Certificate no other warranty, guarantee or other term relating to the provision of services whether implied or by statute, common law or otherwise is given. No warranty, guarantee or other term relating or quality or fitness for purpose is given in respect of goods and materials supplied by us but we shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given to us by the persons supplying the goods to us.

We shall have no liability to you for any loss, damage, costs, expenses or other claims arising from information supplied by you to us which is incomplete, incorrect, inaccurate, illegible, or late, or which arises from your breach of your obligations set out in these Terms and Conditions.

Expect in respect of death or personal injury caused by our negligence we shall not be liable to you by reason of any representation (unless fraudulent) or any implied warranty, condition or other term or any duty at common law or under the express terms of the agreement for any loss or profit or any indirect or consequential loss, damage, costs or expenses which arise out of or in connection with provisional services, goods and/or materials by us to you.

Expect in respect of death or personal injury our entire liability in respect of the agreement between us shall not exceed the amount of the price payable by you in respect of the services, goods and/or materials we supply to you under the terms of the agreement between us or £2,000 whichever is the higher.

If you require us to provide services in unusual locations or circumstances you will be liable for any damage caused to any of our equipment arising from its use in such unusual locations or circumstances.

You must let us know of any dangerous gases, liquids or other materials or of anything which you believe may present a hazards or danger to any person carrying out work before such work is started. You must provide us with all necessary details in respect of any relevant requirements specified by Inspectors or similar regulatory authorities. You must also make sure that we have clear access to any relevant drains and covers and obtain all necessary consents from third parties to ensure that we have such clear access. You must provide us with a supply of mains electricity, water and cleaning facilities. If you have a plan which shows any relevant drain layouts you must provide us with a copy before we start work. If we incur any additional work or expense as a result of your failure to observe your obligations set out in this clause we may charge you an additional sum in respect of such additional work and/or expense.

Unless specifically provided for to the contrary in our quotation, estimate or tender you will be responsible for removing from the site deposits and refuse extracted by us in the course of our work. You also agree to provide at your expense such additional labour and equipment as we may reasonably require in order to enable us to carry out the work.

If any provision set out in these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of the provisions held invalid shall not be effected.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Gardening

If you have chosen to set this up as a recurring service, payment will be taken via monthly standing order.

The service will not commence until a standing order form which you will receive via post or email has been filled in and returned to Brolley,

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

This service is weather dependent and subject to change following unforeseen weather conditions.

Brolley will not undertake any lawn mowing services if there is an excessive amount of dog waste present on the lawn.

Any customer not providing adequate access to the appropriate areas of the property will only have the accessible areas serviced, and a refund may not be given for areas which are unable to be serviced as a result of Brolley being unable to gain access.

Gutter Services

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

This service is weather dependent and subject to change following unforeseen weather conditions.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Hard Floor Cleaning

Brolley does not guarantee removal of all stains and marks or guarantee to make soiled areas completely cleaned.

Brolley does not accept liability for colour loss/migration arising out of, or as a result of the cleaning process or the use of industry approved cleaning agents, or resulting directly or indirectly from information given or not given to it by the customer, unless resulting from a lack of due care, understanding and skill level.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Holiday Pet Care

For Brolley to carry out this service, all pets must be registered with a vet.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of late attendance on site.

Customers wishing to utilise our Holiday Service must subscribe to our keyholding service so that Brolley may gain access to the property.

Pets must be up to date with all worm and flea treatment. Brolley reserves the right to ask for certificates of vaccination for all pets. We also ask that your pets are in general good health.

Should any veterinary treatment be necessary, no matter how they incurred, you will be held responsible for any veterinary bills.

Uncastrated dogs (unless under 9 months old) or bitches in season may not be accepted for dog walking.

All dogs will remain on lead at all times unless written permission has been received which states otherwise.

We will not handle any dangerous dogs.

Holiday Service

Customers wishing to utilise our Holiday Service must subscribe to our keyholding service so that Brolley may gain access to the property.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

Interior Design

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Please refer to the Brolley Client Contract for further information.

Ironing

If you have chosen to set this up as a recurring service, payment will be taken via monthly standing order.

The service will not commence until a standing order form which you will receive via post or email has been filled in and returned to Brolley,

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

Brolley does not accept liability for damage to clothing arising out of, or as a result of the cleaning process or the use of industry approved cleaning agents, or resulting directly or indirectly from information given or not given to us by the customer, unless resulting from a lack of due care, understanding and skill level.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, Brolley may not issue a refund.

Laundry & Dry Cleaning Delivery

Due to the nature of this service, Brolley cannot take payment until your items have been processed and the exact cost has been calculated.

We will hold your card details and after processing, payment will be taken.

If you have chosen to set this up as a recurring service, payment will be taken via monthly standing order.

The service will not commence until a standing order form which you will receive via post or email has been filled in and returned to Brolley,

Brolley warrants to you that we will provide our services using reasonable care and skill and, so far as reasonably possible, in accordance with the guidelines laid down by the Textiles Services Association.

Except in the case of death or personal injury, Brolley only accepts up to a total value of £150 per article submitted for laundry and £250 per article submitted for dry cleaning, unless Brolley is notified in writing that you require a higher limit in advance of accepting your offer. If we agree to accept the article with a higher limit, liability will be accepted up to the amount you declare to us being the limit of liability you wish us to accept for the article, but on the basis that we will make a charge of not less than 10% of such higher limit.

Brolley shall not under any circumstances be liable for consequential loss and Brolley’s liability shall be restricted to loss or damage to the article submitted for cleaning or dry cleaning and not for any loss or damage in consequence of that Article forming part of a large set or suit of clothing.

Brolley will not under any circumstances accept responsibility for any goods which have not been delivered to our premises or handed in person to our driver.

The destructive effects of sunlight and general atmospheric conditions on curtains, covers and fabrics are well known. Damage which has been done may very well not become apparent until the articles are in the process of soaking, washing or cleaning. The reason for this is that the absorption of water causes movement of the fibres and the stresses set up by this movement are more than the yarns, in their weakened state, can stand. This applies to both starched and unstarched fabrics. Articles of this kind are only accepted on the understanding that damage or shrinkage may occur and no liability whatsoever is accepted for such damage or shrinkage.

Light Removals

Brolley use AA Route Planner to calculate the mileage between destinations.

There is a two hour minimum charge for all jobs.

If the information given on the ‘Customer Details Form’ is significantly different to what the job actually entails, Brolley reserves the right to renegotiate the price of a job on the day.

Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays. However, Brolley and our Suppliers accept no liability in respect of the non-attendance or late attendance on site.

We accept no responsibility for goods broken or damaged due to poor packing.

We accept no responsibility if goods (such as sofas or wardrobes) cannot be removed or put into the new address. We strongly advise that customers measure large furniture and check that they will fit into the new property.

An additional £8 will be charged if travelling through the congestion zone.

Our removal vans are Ford Transit 280 Medium Wheel Base, Medium Roof.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Oven Cleaning

If the clean takes significantly longer than expected a £15.00 surcharge may be payable after the service has taken place.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Painting & Decorating

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

Patio & Drive Cleaning

Brolley does not guarantee removal of all stains and marks or guarantee to make soiled areas completely cleaned.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

Any customer not providing adequate access to the appropriate areas of the property will only have the accessible areas cleaned, and a refund may not be given for areas which are unable to be cleaned as a result of Brolley being unable to gain access.

If you are not present during at the specified time, and as a result Brolley are unable to undertake any part of the service, we will issue a refund minus a £15 cancellation charge.

Personal Training

Brolley advises that before you consider this service, check with your GP that it is suitable for you.

You are required to fully disclose in the relevant questionnaires supplied all information, medical and otherwise, that is pertinent to the service you will receive. All Personal Training activities are undertaken at your own risk.

Where the date and/or time for personal training is agreed by Brolley, we shall endeavour to ensure that our Personal Trainers shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance due to issues outside of our control.

If you are not present during at the specified time, and as a result Brolley are unable to undertake any part of the service, we will issue a refund minus a £15 cancellation charge.

Pest Control

The service applies to Domestic customers only.

Unless stated otherwise, prices are based upon one visit and one treatment upon an agreed day.

Prices are based on a maximum 4-bed property. If the property is above 4-bedrooms, Brolley reserve the right to charge in addition to the price quoted.

If the pest problem is not eliminated in the number of treatments purchased, our pest control operatives will assess the situation to ascertain why the treatment is unsuccessful. Treatment may not continue free-of-charge if it is unsuccessful.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

If you are not present during at the specified time, and as a result Brolley are unable to undertake any part of the service, we will issue a refund minus a £15 cancellation charge.

Plastering

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

Plumbing

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Brolley will not guarantee any work in respect of blockages in waste and drainage systems. Work is guaranteed only in respect of work directly undertaken by the company and payment has been made in full. Any non-related faults arising from recommended work, which has not been undertaken by the company, will not be guaranteed.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

Please refer to the Brolley Client Contract for further information.

Roofing

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley or our Suppliers accepts no liability in respect of the non-attendance or late attendance on site of the operative or for the late or non-delivery of materials.

Brolley shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

Please refer to the Brolley Client Contract for further information.

Tiling

Where a written estimate has been supplied to the Customer, the estimate is liable to change at Brolley’s discretion, particularly under the following circumstances:

If after submission of the estimate, the Customer informs Brolley to carry out additional works not referred to in the estimate.
If after submission of the estimate there is an increase in the price of materials.
If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

Where the date and/or time for works to be carried out is agreed by Brolley, or one of our Suppliers, we shall endeavour to ensure that our operatives shall attend on the date and time agreed. However, Brolley and our Supplier accept no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

Work will not carry a guarantee where Brolley or one of our operatives has notified the Customer either verbally or in writing.

Please refer to the Brolley Client Contract for further information.

Upholstery Cleaning

Brolley does not guarantee removal of all stains and marks or guarantee to make soiled areas completely cleaned.

Although we do our best to be on time, circumstances out of our control may cause delays. Brolley accepts no liability in respect of the non-attendance or late attendance on site.

If you are not present during at the specified time, and as a result Brolley are unable to undertake the service, we will issue a refund minus a £15 cancellation charge.

Wheelie Bin Cleaning

The Brolley Wheelie Bin Cleaning service follows shortly behind the council waste collectors to ensure that we deliver an efficient service as soon as your bins are emptied.

It is preferable that bin/s being cleaned remain on the kerbside or on the property driveway after your waste has been collected by the council waste collectors. Our wheelie bin cleaners will not clean bins if they are not placed on the driveway or kerbside, unless Brolley are specifically informed of alternative arrangements beforehand.

It is preferable that bins are also kept empty after waste has been collected by the council waste collectors.

Brolley must be informed prior to service delivery if there are any parking restrictions which are likely to affect the service.

This service is weather dependent and subject to change following unforeseen weather conditions.

Window Cleaning

This service is weather dependent and subject to change following unforeseen weather conditions.

If you have chosen to set this up as a recurring service, payment will be taken via monthly standing order.

The service will not commence until a standing order form which you will receive via post or email has been filled in and returned to Brolley.

If your requirements change, i.e. adding additional windows to the property or changing the cleaning frequency, a new cleaning quotation may be required.

We request that small children and pets be enclosed in the safety of the house for the duration of the clean.

We will clean any mess created by birds, insects and pollution. We do not, however, clean paint, cement or stickers.

We will always work within the current Health & Safety legislation, but if we deem any conditions unfit or hazardous then work will not continue until conditions are improved.

Any customer not providing adequate access to the rear of the property will only have the accessible windows cleaned, however they will be charged accordingly for this reduced service.

Price Draw

The prize draw is free to enter and is open to all new registrations.
The prize draw is open to all individuals aged 18 and over.
The competition is being run by Brolley.co.uk Ltd.
The number of entries is one registration household.
The winner will be notified by telephone or email within 2 weeks of the closing date.
The results will be published on the brolley.co.uk website and a quote from the winner will be obtained.
If the participant required any additional information they can contact Brolley.co.uk via the ‘contact us’ page on the website.
The pen is for illustrative purposes only and the final product may vary in design subject to availability.
The draw will be random and the Brolley.co.uk management decision is final.